Bilt, Phoenix Suns and Mercury Partner to Integrate Neighborhood OS

The Phoenix Suns, Phoenix Mercury and neighborhood commerce platform Bilt announced a partnership to integrate the Bilt Neighborhood OS into the Suns–Mercury–Mortgage Matchup Center app.

The artificial intelligence platform will evolve the existing PHX ID by connecting ticketing, payments, and loyalty systems with a network of more than 50,000 merchant partners. The integration aims to deliver localized benefits, seat upgrades, and offers to fans across the Valley.

“Bilt Neighborhood OS will give us new ways to elevate the fan experience and deliver more value to Suns and Mercury fans across the Valley,” said Phoenix Suns and Phoenix Mercury CEO Josh Bartelstein. He said that the platform will help create meaningful connections with supporters regardless of their location.

Scheduled to launch in the spring of 2027, the system will feature an AI Fan Concierge designed to help users discover benefits both inside the arena and throughout local neighborhoods year-round. On game days, the tool will assist with early arrival rewards, concession offers, seat upgrades, ride bookings, and restaurant promotions unlocked by team victories.

Beyond game days, the concierge will facilitate neighborhood perks such as complimentary fitness classes following wins, grocery store credits, and trip planning for away games by connecting hotel and transportation bookings with ticket benefits.

“Your home team is part of what makes a place feel like home,” said Ankur Jain, Founder and CEO of Bilt. “Across the Valley, that connection to the Suns and Mercury lives way beyond the arena.” Jain added that the platform gives local pride real value by connecting the teams with nearby businesses and residents.

Launched in 2021, Bilt powers rewards on housing payments and neighborhood commerce. Fans will be able to sign up for free when the Neighborhood OS launches within the Suns–Mercury–Mortgage Matchup Center app in spring 2027.