Manager, Membership Services - Portland Trail Blazers Job Opening

The Portland Trail Blazers are looking for a new Manager of Membership Services to lead their season ticket account management team at the Rose Quarter, TeamWork Online reported.

This leadership role focuses on driving retention and elevating the experience for fans holding full, half, and quarter-season ticket products. The position carries an annual salary range of $90,000 to $100,000, plus bonus potential.

The incoming manager will oversee a team of seven Membership Account Managers. Beyond standard administrative duties, the role requires a heavy emphasis on coaching, professional development, and maintaining a culture of accountability within the department.

The organization is looking for a relationship-driven professional with a background in sports or a similar member-facing environment. Successful candidates will need to manage complex member concerns and turn feedback into actionable service improvements.

The day-to-day responsibilities extend from office-based performance reviews to active leadership during game nights. The manager is expected to provide proactive, personalized service at every touchpoint to ensure season ticket members feel connected to the franchise.

Much of the role involves technical oversight and data analysis. The candidate must be able to interpret service and engagement metrics to drive team actions and maintain accurate records within CRM and ticketing systems, specifically Archtics.

The position reports to the Senior Director of Membership Services & Groups. This structure requires the manager to partner with various internal departments to ensure consistent service delivery across all client interactions.

The Trail Blazers are prioritizing candidates who demonstrate high emotional intelligence and the ability to handle challenging conversations. The job description emphasizes the need for sound judgment, particularly when deciding whether to resolve an issue independently or escalate it to senior leadership.

Technical proficiency in professional sports ticketing platforms is a primary requirement. While experience with Archtics is preferred, the team is looking for a proven track record in account management or client relationship roles.

The compensation package includes several professional and personal perks:

Competitive healthcare coverage and a retirement plan
Paid maternal and parental leave
Flexible time off consisting of three weeks plus 11 holidays
Tuition reimbursement and ongoing learning opportunities
Discounted and complimentary tickets, plus free parking and mass transit passes

The organization maintains a commitment to diversity and inclusion, stating they celebrate individual expression and uniqueness on their campus. Employment is conditional upon the successful results of an individual background check.

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