Virginia American Water Issues Guidance on Tracking Service Disruptions

ALEXANDRIA, Va. — Virginia American Water issued important guidance on Nov. 11, 2026, detailing new procedures for customers and community members to track service disruptions and receive emergency alerts.

Operating as the largest regulated water company in the state, the utility serves approximately 384,000 people by providing safe, clean, reliable and affordable water and wastewater services.

To help keep customers informed when emergencies or other issues arise that may impact service, the utility outlined specific notification and monitoring steps. Direct customers can sign up to receive notifications via phone, text or email at MyWater, where they can also update their contact information online to help ensure the company can reach them.

Non-account holders who live, rent, work or spend time in a community served by American Water can sign up for CodeRED to receive water-related alerts by texting WATER to 24639 or visiting https://awcodered.com/.

For monitoring real-time status updates, customers can view current emergency alerts by locating the “Alerts” icons on their state homepage, or use the Customer Advisory Map to search their specific address and see if an active service alert is impacting their area.

If an urgent water service issue arises in an area that is not listed on the state homepage, individuals can report it online at emergency.amwater.com so the company can help resolve the issue, with direct customers also able to report emergencies via MyWater.

Parent company American Water operates as the largest regulated water and wastewater utility company in the United States, providing services to approximately 14 million people with regulated operations in 14 states and on 19 military installations. The organization maintains a history dating back to 1886 and is celebrating 140 years of service in 2026.

The company employs approximately 7,000 professionals who utilize their expertise and the firm’s national scale to achieve outcomes for stakeholders, including customers, employees and investors. Marybeth Leongini serves as the senior external affairs manager for Virginia American Water. Additional information regarding the utility’s operations is available at amwater.com/vaaw.