Northwest Pool and Spa Offers Discount to Finish Sun State Pools Project

An Arizona woman’s attempt to remodel her pool turned into a financial and emotional nightmare after her contractor ceased operations mid-project.

Robin Crase signed a contract with Sun State Pools in February 2026, expecting a completed renovation. Instead, she faced months of delays and little to no progress before discovering the company was no longer operating, FOX 10 Phoenix reported.

The abandonment left Crase facing the daunting task of finding new funds to fix the unfinished work, a stressor that arrived at a time of profound personal grief. Her family was already reeling from the loss of her niece, Paxton Wallace, who was killed by her boyfriend in November 2025, according to police.

“I was frustrated, disappointed,” Crase told FOX 10 Phoenix.

The situation shifted when William Telekesy, owner of Northwest Pool and Spa and The Pool Magician, learned of the predicament through a family connection. Crase’s brother had previously performed repairs for Telekesy and reached out to see if the local business could assist.

Upon learning the specifics of the abandoned project, Telekesy’s company offered a substantial discount to complete the work that Sun State Pools left unfinished, FOX 10 Phoenix reported.

“We are a family-owned and operated business and that’s what we rely on is the community and to have one of our community members go down because someone took their money is just unacceptable,” said William Telekesy.

For Crase, the gesture provided more than just a path to a finished pool; it offered a sense of relief during a period defined by legal battles and mourning. Her niece’s case remains active within the Maricopa County court system as the family seeks justice.

“It was nice to see a company come out and show compassion. It was really nice to see humanity and people acting in good ways,” Crase said.

The issues surrounding Sun State Pools extend beyond individual consumer disputes. The Registrar of Contractors revoked the company’s license following the cessation of its operations, leaving many homeowners in similar positions.

The Arizona Attorney General’s Office is currently investigating the company after receiving an overwhelming number of complaints from customers. These investigations often highlight the vulnerability of homeowners when large-scale service providers fail to meet contractual obligations or abruptly exit the market.

While the legal and regulatory processes move forward to address the grievances of former clients, the immediate impact remains on the families left with half-finished construction and depleted savings.

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