2 Ways for Mandated Reporters to Report Elder or Adult Abuse

The 24-Hour Hotline for Immediate APS Intervention

When an elder or dependent adult faces abuse or neglect, the clock starts ticking immediately. According to guidance issued by Sacramento County Adult Protective Services, mandated reporters are legally required to file verbal reports to the APS hotline without delay when suspecting mistreatment.

For those using the reporting process, the immediate verbal channel operates through a dedicated 24-hour hotline at (916) 874-9377. That initial telephone conversation is only the first step in a strictly timed compliance window.

Strict Two-Day Deadlines for Written SOC341 Forms

Following any verbal call regarding suspected dependent adult or elder abuse, reporters must complete and submit a mandated written follow-up using the SOC341 or SOC342 form within two working days. Completed paperwork can be transmitted via fax to (916) 854-9341.

Online Portals Offer Alternatives for Non-Emergencies

The county also provides an alternative pathway for non-emergency situations. Mandated reporters may submit online reports through the county portal, which removes the need to make a phone call or submit the subsequent SOC341 paperwork.

Calling Hotline Replaces Online Portal During Emergencies

Any situation requiring an immediate response bypasses the online portal entirely, demanding a direct telephone call to the hotline.

Agency Coordinates Broader Safety Net for Vulnerable Residents

Beyond investigating active allegations of abuse or neglect, Sacramento County APS coordinates a broader safety net for vulnerable residents. The agency secures linkages and referrals for community services, arranges direct aid such as meal delivery and transportation, and advocates for clients dealing with property managers, medical providers, and hospitals.

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