New York Department of Labor Uses ID.me for Claimant Verification

The New York State Department of Labor relies on ID.me to verify the identity of claimants requesting benefits and services online, directing users through specific verification channels when managing unemployment accounts.

Using an Existing ID.me Wallet

Claimants who already possess an ID.me Wallet begin the process by opening the notification message received from the New York State Department of Labor and selecting the designated verification link.

After reviewing shared data on the authorization screen and granting consent, users complete any additional prompts required by the system.

Setting Up a New Profile

For individuals who have never set up an ID.me Wallet, the platform requires creating one before choosing a verification method.

The self-service option lets users upload identity documents and a video selfie, a digital process that typically takes five to ten minutes. Alternatively, applicants can book an appointment to verify their identity in person at an Identity Network Location by bringing their identity documents and a registration code.

Resolving Mismatched Information Errors

Discrepancies between state records and submitted details can trigger a mismatched information error during the final permission step.

The most frequent issue involves mismatched primary email addresses between the ID.me Wallet and the unemployment account. When emails align but errors persist, users may need to update their mailing address or phone number directly through New York’s Department of Labor page by logging into their account and accessing account services.

ID.Me Handles Wallet Access Issues While State Labor Resolves Claims

ID.me provides direct support for wallet access and identity verification troubles, while the state labor department handles all questions regarding claims after the verification process is complete.

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