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Ofcom has fined Virgin Media £28 million for repeatedly preventing customers who attempted to cancel their contracts. The communications regulator found that the company employed deliberate call-dropping and unnecessary transfers to retain subscribers, marking the largest fine ever issued under its consumer protection rules for direct harm to consumers. Regulatory Findings on Call Centre Tactics … Read more

The mother of a 26-year-old woman who died by suicide after years of involvement with mental health services has testified to a public inquiry that her daughter was “lost to the system.” Lisa Wolff provided evidence at the Lampard Inquiry, which is investigating the deaths of more than 2,000 people under the care of Essex … Read more